RETURN PROCESS

If you are not satisfied with your purchase you may return it for a full refund within 100 days of the original shipping date without extra costs.

Any item purchased from Talisa Jewelry can be returned, including personalized items.

GOLD PLATING AND VERMEIL POLICY

We stand behind the quality of our gold-plated and gold vermeil jewelry. Normal light fading of the gold layer after 6 months of regular wear is expected and not a defect. If your item shows unusual plating wear beyond 6 months, we will provide a free remake.

To get in touch with us concerning a return or cancellation, please email us at support@talisa.com. One of our customer service reps will follow up with you with instructions and an optional shipping label for a nominal charge (the cost of the label may be deducted from your refund).

CANCELLATION POLICY

If you would like to cancel your purchase, please contact us at support@talisa.com.

Cancellations will be processed on the day we receive your cancellation request. Your refund approval can take up to 7 days.

DAMAGES

If your item is damaged within 100 days of your order date please email us at support@talisa.com and we will do our best to help you

Talisa Jewelry reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please email us: support@talisa.com.